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Returns

RETURNS
You may return new, unopened, unused items with all manufacturer tags still attached by the manufacturer in the original condition within 30 days of delivery for a full refund subject to the stated terms below. Items should be returned in their original new and unaltered product packaging and manufacturer boxes by you, the buyer of the item. Third party returns from anyone other than the buyer will not be accepted.

OUR MISTAKE
 If we should make a mistake, we will reimburse you for postage paid to return the item to us under the shipping method that we choose or authorize. If we made a mistake, we must be notified within one week of receipt. Eligible returns will receive a refund of the full purchase price or substitution with the correct item.

IF YOU MAKE A MISTAKE OR CHANGE YOUR MIND
If we made no mistake (we sent exactly what was ordered by you) and you simply ordered the wrong item, size or the item is not to your liking or you just don't want it any longer; you are responsible for the cost of returning the item to us and the original price we paid to ship the item to you will be withheld from any refund you receive from us. Footwear returns must be sent back with the original box and packing materials.

Please contact us at: info@bigandtallrus.com for an RA# and return instructions.